Merlin Models U.S. Shipping Policy
Thank you for shopping at Merlin Models. All orders from Merlin Models are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at:
Where We Ship
Merlin Models is pleased to provide domestic and international shipping options. Please contact us for more information about international shipping. Merlin Models offers shipping to all USA states, territories, and even APO/FPO addresses. All orders must be shipped to a valid, physical address. We do not support shipping to P.O. Boxes at this time.
Processing
We process orders during our normal business hours.
You are responsible for all return shipping fees. Shipping fees are non-refundable. Merlin Models strongly recommends that you use a trackable method to ship your return.
We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing
Merlin Models has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be sent to you through email before the product ships. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
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Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at Joshua@merlin3dstudio.com.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at Joshua@merlin3dstudio.com.